Contact Diamond Doors
Bifold Door Parts & Service
Get installation help, troubleshooting, replacement parts, and upgrades for your Diamond bifold door. Our service team in Winkler, Manitoba supports hangar, farm, and industrial doors across Canada and the United States.
How can we help?
Contact our door service team
Our measure of success is customer satisfaction. Choose the option that fits your question and we’ll get you an answer.
Email Us
Email your bifold door question, photos, or order number anytime and someone from our service team will respond within 48 hours.
Send a message →Door Support
Help with bifold door installation, troubleshooting, replacement parts, and service. For non-urgent issues, submit a service request and we’ll reply within 2 business days.
Submit a service request →After-Hours Support
Need help outside regular office hours? Call the after-hours line. For non-urgent issues, the service request form is the fastest route.
Bifold door troubleshooting guide (PDF) →Send us a message
Request bifold door service
Use the service request form for help with your bifold door, replacement parts, or an upgrade. Need an installation, electrical, or owners manual? Switch to the Request a Manual tab. For urgent issues, please call 1.866.325.7600.
Your order number is on your order acknowledgement from Diamond Doors. If you can’t find it, look for the serial number (S/N) on the white label on the front of your door’s Genesys Electrical Box.
Service requests: within 2 business days
For non-urgent issues. Our service team will get back to you within 2 business days.
Choose the manual you need and we’ll email it to you.
Owner resources
Bifold door manuals & troubleshooting
If you’re comfortable handling installation, maintenance, and service yourself, start with these Diamond bifold door guides.
Troubleshooting Guide
Step-by-step checks for the most common issues with a Diamond bifold door.
Download the Guide (PDF)Installation & Owners Manuals
- Wood Building Installation Manual
- Steel Building Installation Manual
- Electrical Manual
- Owners Manual
Video Library
Private how-to videos for common service tasks, including:
- Manually Operating the Electric Auto-lock
- Replacing the Lift Cables
Upgrade your door
Bifold door upgrades & options
Add new features to the Diamond bifold door you already have. See all features and options.
Electric Auto-lock
Locks and unlocks automatically, so the door opens and closes at the push of a button and stays secure when closed.
Insulation Package
Improve the seal and comfort of heated shops, hangars, and storage buildings.
Remote Opener Package
Operate your bifold door remotely for added convenience.
Adding Windows
Add windows to your door to bring natural light into your building.
FAQ
Bifold door service questions
How do I request service for my Diamond bifold door?
Call our door support line at 1.866.325.7600, Monday to Friday, 8 a.m. to 5 p.m. MBT, or fill out the service request form on this page. Our service team replies to service requests within 2 business days.
Where do I find my door’s serial number?
Your order number is on your order acknowledgement from Diamond Doors. If it isn’t available, the serial number (S/N) is on the white label on the front of your door’s Genesys Electrical Box.
Do you offer after-hours bifold door support?
Yes. For help outside Monday to Friday, 8 a.m. to 5 p.m. MBT, call our after-hours line at 1.216.677.3667. For non-urgent issues, submit a service request.
Can I order replacement parts for my bifold door?
Yes. Choose “Order / Upgrade Door Options” on the service request form, include your order or serial number, and our team will help you find the right parts.
Can I add windows or other upgrades to an existing door?
Yes. Our service team can help you add the Electric Auto-lock, Insulation Package, Remote Opener Package, or windows to the Diamond bifold door you already have.
Where can I get installation and owners manuals?
Use the Request a Manual form on this page to receive the Wood Building Installation Manual, Steel Building Installation Manual, Electrical Manual, or Owners Manual by email.